Abstract—The purpose of this paper is to examine the effect of Service Convenience (SERVCON) towards Information System (IS) success model. This study conceptualizes SERVCON as a dependent variable, six-dimensional construct that represent IS users’ perceived time and effort when in interaction with the service. Technological advances and generalization of the IS users have led SERVCON to be considered as a potential influence of IS success model. This study conduct an analysis of survey data from 290 students from public university in central Taiwan, consisting of undergraduate, master, and doctoral students, about recent use of Student Information System (SIS). Results of this paper strongly support that SERVCON is one of important factor for IS success. In addition, SERVCON construct can assist IS service providers reduce users’ time and effort to decide, access, search transact, benefit, and post- benefit when they consume the services.
Index Terms—Service convenience, SERVCON, information system, student information system, IS SERVCON.
The authors are with Institute of Technology Management, National Chung Hsing University, Taiwan
Cite: Jung-Yu Lai and Sony Wibowo, "How Service Convenience Influences Information System Success," International Journal of Future Computer and Communication vol. 1, no. 3, pp. 217-220, 2012.