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General Information
    • ISSN: 2010-3751
    • Frequency: Bimonthly (2012-2016); Quarterly (Since 2017)
    • DOI: 10.18178/IJFCC
    • Editor-in-Chief: Prof. Mohamed Othman
    • Executive Editor: Ms. Nancy Y. Liu
    • Abstracting/ Indexing: Google Scholar, Engineering & Technology Digital Library, and Crossref, DOAJ, Electronic Journals LibraryEI (INSPEC, IET).
    • E-mail:  ijfcc@ejournal.net 
Editor-in-chief
Prof. Mohamed Othman
Department of Communication Technology and Network Universiti Putra Malaysia, Malaysia
It is my honor to be the editor-in-chief of IJFCC. The journal publishes good papers in the field of future computer and communication. Hopefully, IJFCC will become a recognized journal among the readers in the filed of future computer and communication.
IJFCC 2014 Vol.3(3): 210-215 ISSN: 2010-3751
DOI: 10.7763/IJFCC.2014.V3.298

Resolution of Challenges That Are Facing Organizations before ITIL Implementation

Mohamed B. Al Mourad and Rozita Johari
Abstract—IT Service Management has become more sophisticated and more critical to the business success. The Information Infrastructure Technology Library (ITIL) is the de facto standard framework for providing guidance to IT service delivery and support processes. Many organizations are either implemented or planning to implement ITIL. Despite many successful case studies many organization were unsuccessful in implementing ITIL due to many reasons. One important factor is that some organizations did not recognize or underestimate the challenges prior to implementation. This exploratory research focuses on the ITIL challenges prior to implementation. IT experts from ten case studies have been interviewed to identify the most reported challenges and the suggestions to resolve these challenges.

Index Terms—IT Service management, IT infrastructure library ITIL challenges

The authors are with Zayed University, P. O. Box 19282, Dubai, UAE (e-mail: basel.almourad@zu.ac.ae, rozita.johari@zu.ac.ae).

[PDF]

Cite: Mohamed B. Al Mourad and Rozita Johari, "Resolution of Challenges That Are Facing Organizations before ITIL Implementation," International Journal of Future Computer and Communication vol. 3, no. 3, pp. 210-215, 2014.

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